Contact us PU Prime UAE

Customer Support Channels at PU Prime UAE

Our company offers a variety of communication methods for traders residing in the UAE to ensure uninterrupted support. We employ customer service professionals familiar with local market rules and UAE regulatory frameworks. The main contact option is our 24/7 live chat integrated directly within the PU Prime trading platform. This allows immediate connection to trained agents capable of addressing account inquiries, technical difficulties, and trading questions. We provide bilingual support in Arabic and English to serve UAE clients effectively.

Additional contact methods include a UAE-specific phone hotline available during extended working hours, where senior account managers assist high-volume clients. Email support handles detailed requests requiring documentation or screenshots. Our mobile app features a ticketing system enabling traders to submit inquiries with attachments, automatically prioritizing and routing them internally. Social media accounts also provide supplementary customer service avenues.

Below is an overview of available contact options for UAE traders:

Account Setup and Verification Support

We assist UAE clients through every phase of account creation and verification. Our verification team specializes in UAE-specific documents such as Emirates ID, passports, and utility bills. The online registration form recognizes UAE IP addresses and applies local regulatory settings automatically. Real-time guidance is available during data entry to ensure compliance with local standards.

Verification steps include identity confirmation, address validation, and financial assessment, each supported by our customer service channels including live chat and phone. We accept Arabic documents alongside certified English translations when necessary. Traders receive SMS and email updates upon completion of each verification stage.

• Submit Emirates ID or Passport with clear images
• Provide recent utility bills or bank statements for address verification
• Supply income proof or bank statements for financial assessment
• Receive live assistance for document formatting and upload
• Get automated notifications on verification status

Below is a summary of verification requirements and processing times:

Trading Platform Technical Support

Our technical team supports installation, configuration, and troubleshooting of the PU Prime trading platform on all devices. We optimize platform performance based on UAE internet infrastructure and provide remote diagnostics for connectivity issues. Desktop requirements include Windows 10 or macOS 10.14 minimum, 4GB RAM, and stable internet.

The mobile platform supports iOS 12+ and Android 8+ with specific optimizations for popular UAE smartphones. Installation is straightforward via official UAE-specific download links or app stores. For manual APK installation, we provide detailed instructions.

Platform Installation Process

Download the platform installer from the UAE portal. The installation automatically sets time zone (GMT+4), currency (AED/USD), and local market hours. Run the installer with admin rights and follow prompts. A demo account is created by default for risk-free practice.

• Download from official UAE website
• Run installer as administrator
• Complete setup wizard with UAE regional defaults
• Create demo account for practice
• Configure live account with credentials

Troubleshooting Common Technical Issues

Connection problems often stem from local firewalls or ISP restrictions. We supply router port configurations compatible with Etisalat and Du networks. Slow platform response may result from insufficient system resources; we help identify and close interfering applications. Platform freezing is addressed with step-by-step resolution guides.

Trading Account Management Support

We offer full account management services tailored to UAE banking and regulatory environments. Deposit options include local bank transfers, credit cards issued by UAE banks, and e-wallets. AED deposits are converted at live exchange rates with minimal delays. Withdrawals comply with UAE regulations, especially for amounts above AED 10,000.

Account upgrades from standard to premium or professional require additional documentation and may enforce minimum balance or volume criteria. Professional accounts have dedicated managers and priority support.

Educational Resources and Training Support

We provide training programs adapted to UAE traders, covering technical analysis, indicators, and risk management. Webinars are conducted weekly in Arabic and English, emphasizing local market trends and global economic impacts on the region. Our learning center features videos, guides, and interactive courses for all skill levels.

Personalized coaching with mentors familiar with UAE market conditions is available. Interactive simulators allow practice in a controlled environment. Market reports focused on the UAE economy support informed decision-making.

• Weekly bilingual webinars
• One-on-one coaching sessions
• Video tutorial library
• Interactive trading simulators
• UAE market analysis reports

Webinar Schedule and Registration

Webinars occur every Tuesday and Thursday at 8 PM UAE time. Registration is through our website with calendar integration and SMS alerts. Advanced topics include algorithmic trading and portfolio diversification. Recorded sessions with transcripts are accessible anytime via the member portal.

Regulatory Compliance and Legal Support

Our compliance team ensures all trading activities meet UAE financial laws and international standards. We assist with tax reporting, regulatory filings, and legal documentation for UAE traders. Automated system updates reflect changes in UAE regulations promptly.

Support includes beneficial ownership declarations, source of funds verification, and compliance training. We provide templates and detailed guidance for regulatory form completion. Official tax documents and transaction reports are generated in formats recognized by UAE authorities.

UAE Regulatory Requirements

Traders in UAE must comply with AML rules and submit beneficial ownership data. Our system flags transactions requiring additional documentation. We produce official reports aligned with UAE regulatory standards for audit and tax purposes.

Legal Documentation Support

Certified Arabic translations of agreements and terms are provided for UAE clients. Contract changes generate notifications via email and SMS. We archive all legal communications and provide copies upon request for record-keeping.

Contact us for Advanced Trading Features

Our advanced trading support covers algorithmic strategies, copy trading, and institutional-grade execution. We assist with API integration, custom indicators, and automated system optimization. Traders receive guidance on backtesting and performance improvements.

Copy trading support includes portfolio selection, risk management setup, and ongoing monitoring tailored to UAE market conditions. Priority support channels provide direct access to senior technical specialists for complex platform customizations and institutional services.

• Algorithmic strategy development
• Custom indicator programming
• Copy trading portfolio management
• Institutional execution services
• API integration assistance

Our advanced support team is available during extended hours to match global market schedules and UAE trading sessions. Senior specialists provide phone and chat support for high-volume traders requiring personalized solutions.

How to Use PU Prime Trading Platform Features

Access the PU Prime platform by logging in through the official UAE portal. After login, navigate to the dashboard to view available instruments including forex pairs and CFDs on indices and commodities. Use the instrument search bar to quickly find desired assets.

To place a trade, select the asset and click “New Order.” Enter volume (in lots), stop loss, and take profit levels. Choose order type (market or pending) and confirm the trade. Real-time quotes update continuously, ensuring precise execution.

To customize the interface, use the “Settings” menu to select chart types, timeframes, and technical indicators. Our platform supports MT4 and MT5 standards, compatible with third-party expert advisors and custom scripts. Mobile app users can access all features on the go with synchronized data across devices.